Need help finding a specific item in-store? Just ask Siri for the aisle number.
That's just one of the ways 1,203 US internet users said they would use their voice assistant via their mobile device while shopping in-store, according to a May 2018 survey by Voicebot, a media property focusing on the voice-enabled web, in collaboration with Voysis, a voice artificial intelligence (AI) platform.
Nearly 21% of respondents said they would ask their voice assistant for in-store help, while 17.6% would use their voice assistant to self-checkout. And that was a common theme. Out of the five responses given, three indicated that many would turn to their voice assistant rather than a sales associate while shopping in-store.
It's important to note, however, that Voicebot/Voysis' survey is just one of many on voice assistants and conversational commerce. While the promise of the technology is there, not all shoppers are on board just yet.
In a May 2018 RichRelevance survey, a majority (63.3%) of US internet users said they don't trust any of the voice assistants currently on the market to get voice-assisted shopping right, with the most faith put in Google Assistant (13.2%) and Amazon's Alexa (12.1%).