Over Labor Day weekend, you might have seen social media users protesting Nike's new ad featuring Colin Kaepernick, the former NFL quarterback who sparked controversy by kneeling during the national anthem, by cutting Nike logos off socks and burning Air Jordans.
Brands taking stances on hot-button issues can be risky. But in an increasingly polarized political climate, some are courting controversy and can afford to alienate a vocal minority. A survey conducted last year by Sprout Social found two-thirds of US internet users want brands to take a stand on social and political issues.
When consumers agree with a stance, brand loyalty increases while the leading action taken by those who disagree is buying less from a brand. A retail brand as big as Nike wouldn't take chances with this marketing approach without calculating potential repercussions first.
In a July 2018 poll by Morning Consult, 46% of US adults opposed NFL players kneeling during the anthem. But there were stark differences in opinion by political affiliation and age. Republicans were 81% in opposition (even higher than when first polled in September 2017), while 20% of Democrats opposed the protest. Only 24% of respondents ages 18 to 29 thought kneeling was unacceptable. This figure rose with age, climbing to 55% for those ages 45 to 54 and to 69% for those 65 and older.
In a separate survey by Morning Consult focusing on millennial attitudes toward brands, advocating for civil rights had the greatest impact—more so than gay rights or gun control—on company likability, cited by 56% of respondents.