I’m Hungry. Bring Dinner ASAP.

A survey on attitudes about drone delivery finds enthusiasm, doubt

Author: Monica Melton

May 19, 2017

Consumers already know what kinds of products they would want delivered via drones—take-out food, please! But they're already worrying about problems, too.

Field Agent, which offers location-based information and insights to link companies with their distant operations and customers, surveyed 2,010 US smartphone users and asked them how they feel about drone deliveries.

For the most part, the types of products respondents said they would like to have delivered via a drone they can find at local stores and restaurants. For example, more than half (56%) of smartphone users said they would want to get hot, ready-to-eat meals delivered, and another 39% said they would like to get cleaning products.

Snacks, pet supplies, bottled water and frozen foods were other product categories mentioned.

But because of the many concerns consumers have about drones, they might just end up buying local after all.

Roughly two-thirds of smartphone users said they’re concerned with the security of their packages, and 27% said they’re worried that the drones would bother their neighbors.

Many also worry about how the weather would affect these deliveries and whether or not the drones experience any technological malfunction.

Field Agent’s study is in line with another February 2016 survey from Walker Sands Communication, which also looked at how likely consumers would be to use a drone to delivery their items, and what concerns they have about this particular delivery option.

Walker Sands polled 1,433 internet users and found that more than three-quarters were at least somewhat likely to select drones as a delivery option.

And similar to Field Agent’s survey, they also had several concerns why they wouldn’t trust drones to deliver their items.

In 2016, among those who do not trust drones, 68% of internet users said they didn’t trust drones because of safety concerns, and another 72% said they wouldn’t trust these devices because of theft concerns.

Similarly, nearly three-quarters of respondents said they wouldn’t trust drones because they were worried that the device would damage their packages.