The traditional checkout model is undergoing a major technological overhaul, but consumers aren't necessarily ready to replace their human cashiers.
A July 2018 poll by CivicScience found that 57% of US internet users prefer to use cashiers when purchasing items in store. Just one-third of respondents said the self-checkout line was their preferred option.
Similar to use of other in-store technologies, age is a contributing factor for self-checkout preferences.
The CivicScience study showed that 75% of respondents ages 55 or older, and 55% of those 35 to 54, would rather wait in line for a cashier than head over to an area set up with self-service registers.
Millennials (those 18 to 34) were found to be divided on what kind of checkout experience they prefer. Slightly less than half (46%) prefer self-checkout, while 39% said they like a cashier-led interaction instead.