New Appointment: Neiman Marcus, which has been struggling with debt and declining sales, is planning to appoint a new chief executive, according to The Wall Street Journal. Karen Katz, who has held that position since 2010, is stepping aside. Per eMarketer Retail's companies database, Neiman's comparables fell 5.2% in 2017.
Abundance of Returns: UPS said it expected 1.4 million returns on January 3, or—as the day is better known—National Returns Day. That's up 8% from a year prior. Last month, consumers returned over 1 million packages to retailers daily, a pace that's expected to continue throughout early January, UPS reports. Its recent "Pulse of the Online Shopper" study found roughly eight in 10 respondents said free shipping on returns is a critical component when choosing which online retailers to shop. In fact, nearly half (44%) of consumers polled said one of the main issues they've come across when returning a product was having to pay for the return shipping.