Despite industry buzz around robotics for retail, many consumers aren’t particularly keen on the idea of interacting with robots while shopping. More than half say they’d rather stick with humans.
More than half say they’d rather stick with humans, according to data from the June 2017 UPS Pulse of the Online Shopper study.
Retail robotics were among the top trends that emerged at the National Retail Federation’s Big Show earlier this year, with robots being developed for both warehouse tasks and front-of-store activities. But even if retailers are ready to experiment, the UPS study suggests consumers might not be.