Convenience was an early driver of consumer adoption of ecommerce, and new survey data indicates that ease of use remains the critical factor when consumers make the decision to shop online.
According to a survey of US internet users by CivicScience in March 2018, fully 43% of respondents cited convenience as the primary reason to make a digital purchase. That was a far higher percentage than any other factor.
The convenience factor was cited across a variety of subgroups. For instance, parents, grandparents and nonparents all cited convenience as the primary factor in the survey, with more than four in 10 in each category saying so.
Nonparents were much more likely, though, to cite pricing as a driving factor, as were—not surprisingly—millennials and lower-income shoppers.
The CivicScience data aligns with previous research that points to convenience and price transparency as the top motivators behind ecommerce preferences.