For many consumers, abandoning products in an online cart is part of the digital shopping experience. But what’s really causing them to rethink that pair of shoes they absolutely needed seconds ago?
Consumers, especially younger ones, are thinking harder about issues like ecological impact and labor practices when making purchases.
Retail executives and consumers in the US, the UK and Australia have widely disparate expectations about artificial intelligence's (AI) and virtual reality's (VR) effects on the retail sector.
China’s tech-driven retail revolution is turning stores into laboratories for retail experiments and introducing consumers to completely new shopping experiences.
Walmart is doubling down on its digital grocery efforts with a splashy new campaign promoting Walmart Grocery Pickup, its click-and-collect service.
With news of yet another legacy retailer (Sears) becoming a victim of disruption this week, the retail industry now turns its attention to the onslaught of fast-emerging challengers: direct-to-consumer (D2C) brands.
A favorite choice of gift-givers this holiday season? New clothes. The apparel category had its biggest year-over-year performance since 2010.
With more logistic facilities opening up throughout the US—and retailers doing a better job of communicating with customers about delivery options—most deliveries managed to meet holiday deadlines and satisfy consumer expectations.
Black Friday, Cyber Monday and Thanksgiving Were the Exclamation Points on a Stellar 2018 Holiday Season
A popular narrative has emerged that Black Friday and Cyber Monday are less important to the holiday season because of “promotional bleed.” With holiday store decorations going up in October, discounts coming early and often, and the advent of new shopping holidays like Small Business Saturday, Green Monday and Free Shipping Day, these two events that used to be make or break for retailers have lost their luster.
Artificial intelligence is changing the way retailers approach assortment planning, personalization, voice ordering and customer support.