Digital Privacy & Security
As an industry, retail is one of the most vulnerable to cybercrime. Ecommerce transactions can provide a wealth of fodder for fraudsters, including personal information and credit card details. Reducing friction at checkout, one way digital retailers are trying to improve the customer experience, is often at odds with cybercrime protection.
The rollout of EMV chip cards in recent years may have deterred criminals from making fraudulent in-store purchases, but it hasn’t stopped them dead in their tracks. They simply found a new target: call centers.