Shipping & Delivery
A growing number of consumers expect their items to be shipped the second they purchase a product. A recent analysis from RetailX and Internet Retailing found that nearly a quarter of retailers in Europe now provide this service, up 8 percentage points from 2017.
The big-box retailer is testing online grocery delivery using Waymo (formerly the Google self-driving car project). While the order is being prepared by Walmart, a car will pick up and drive the consumer to the store to retrieve the purchase. But is there consumer demand for this service?
In a recent study from Walker Sands, respondents were nearly twice as likely to say that the ecommerce giant always meets their speedy delivery expectations compared with other digital retailers.
Amazon Prime's speed is acclimating shoppers to faster delivery, and these greater expectations are affecting all retailers.