Consumers are very interested in new technology that aims to make long lines a thing of the past.
3/21/2018by Jennifer King
Many retailers are focused on employing tech to improve the in-store customer experience, but what if good customer experience means being left alone?
3/19/2018by Krista Garcia
Nordstrom’s purchases of BevyUp and MessageYes reflect the retail industry’s increasing focus on providing a personalized customer experience.
3/12/2018by Krista Garcia
More retailers are looking to technology to simplify the shopping process and automate a lot of redundant tasks. Here's how consumers feel about it.
2/9/2018by Rimma Kats
Instead of fearing technology, retailers in the know are embracing new digital tools to help gather consumer information and improve the shopping experience.
2/1/2018by Krista Garcia
A survey of ecommerce professionals worldwide—representing agencies and brand marketers—found respondents plan to test a diverse range of technologies within the next two years, although some of their goals differ.
1/26/2018by Krista Garcia
Emerging from a difficult year marked by widespread store closings and declining comparables, retailers gathered at the National Retail Federation's Big Show in New York focused on technology as a key to changing the trendline.
1/16/2018by Rimma Kats
A survey found that many plan to increase their spending on a range of emerging technologies, including artificial intelligence and location-based marketing.
1/9/2018by Rimma Kats
Consumers are willing to share more data in exchange for better customer service. But retailers are tasked with collecting this data in a way that seems ‘cool,’ not ‘creepy.’
7/6/2017by Monica Melton
What would IT pros like to see when it comes to the retail experience? For one thing, they figure they’d like to take care of their own checkouts.
5/24/2017by Monica Melton